FAQ

Q) How much commission you charge for purchasing from taobao and other secure china online shopping stores?

A) EM Taobao Service fee is normally 9-10% of items price + local shipping charges. Please see below our detailed services fee:(Commission) —————-(Order Amount)

(Commission) —————————— (Order Amount)
2.5USD ———————————— 1 USD – 54 USD
9% ——————————————- 55 USD – 399 USD
8% ——————————————— 400 USD – 799 USD
7% ——————————————— 800 USD

6% ——————————————— 2000 USD – Above

Q) Can you take pictures of my items so that I know what it looks like before having the package shipped to me?

A) Yes. We can take pictures of items before shipping, depending on orders workload. EM has the right to accept or reject taking pictures of items due to peak orders season or staff unavailibility. There will be additional cost charged for pictures in peak orders season.

Q) Which payment methods do you accept?

A) We accept  Paypal &  Bank Transfer.

Q) If I got to transfer you money, what currency should it be?A) Through online payments currency automatically get converted to US Dollars, so you can pay through any currency. Note: If you pay in currency other than US Dollars, then please check currency rate through this website: http://www.xe.com/currencyconverter/

Q) Can you ship to my country?

A) We offer worldwide shipping service.

Q) Which shipping methods EM offers?

A) We can ship by Registered Airmail, Airmail Big Package, EMS, DHL, TNT, SAL, LCL and Containers.(We provide Tracking Numbers for all our Shipping Methods)

Q) Can you tell me the Total Cost of my order including International Shipping?

A) No, we can not tell Final Cost until we receive item and we weigh it. Due to this reason we charge payments in 2 installments.First Installment: Customer pays Items Price + Local shipping Charges + Our Commission.Final Installment: Customer pays International Shipping Charges.

Q) When can I get my package?

A) Once we buy an item from china store, it reaches us in 2 – 4 days. As soon as we receive item we pack it, take pictures (if necessary or requested by customer) and weigh it on same day. Then international shipping time depends on which shipping method you choose. Registered Airmail takes 11 – 21 days, EMS 7 – 14 days, DHL/TNT 3 – 5 days, SAL 19 – 35 days, LCL/Container delivery time depends on country/port.

Q) I buy bulk items from the same seller, how much will be the local shipping charges?A) The fees are charged according to the items weight and seller’s location, although buying from same seller will reduce local delivery charges.

Q) Is there any minimum order I must get?

A) No. You can buy even a single item and of any amount from any Chinese website except http://www.alibaba.com.cn. If you want to buy products from this site ,MOQ will be 5 pcs products from same supplier ( different styles and different colors or sizes can be assorted).

Q) If some items or the package confiscation or disposal of items by custom due to violation of import/export law. How to solve this problem?
A) Till now none of our package get confiscated by customs, but in most countries EMS packages get taxed, so EM will not be responsible for any kind of package seizure or payment of tax on packages. We always mark packages as a Gift or Sample and for Famous Brands Replica items especially shoes or watches we recommend our customers to ship without original box so that to avoid taxes. EM is cooperating with China Post due to which our packages confiscation rate is zero till now.

Q) If I didn’t get my package, what should I do?

A) We provide Tracking Number for all packages. If your package is in your country for many days and not delivered to you, then please call your local office of shipping service and get status of your package. If the package is lost or sent back to China, please inform us immediately.

Q)What's about package broken during shipping?

A)we strong suggest you check the package before sign for  the delivery sheet from post office. If item broken, do not sign it.

Q) On Which site can I purchase?A) EM can purchase from www.taobao.com;http://tmall.com;www.paipai.com;www.eachnet.com;www.dangdang.com; www.360buy.com,http://vancl.com;http://www.jd.com/ and all other Chinese online stores that offers secure payment methods.

Q) Can you help me in getting reliable seller or good quality product?
A) Whenever our customer places an order, our staff first checks if sellers that you chose are Reliable or not then we make invoice, in case seller is not reliable then we suggest our customers to choose other seller (Please note that we will not be responsible for any problem in item quality from the seller you have chosen, also for some countries people quality standard is different then other countries, basically you can figureout quality of item from the price of item, very cheap item will have low quality compared to expensive one).

Q) I am a loyal customer of EM, any discounts for me?

A) EM always offers free gifts and Special Discounts to Loyal Customers based on their orders quantity and occasion.

Q) Do you guarantee the quality of items I bought?A) We mostly warn our customers if they choose some very bad quality items. You can also get an idea of quality of item by looking at price of an item, if price of an item is extremely low then most probably it will be a worse quality product.

Q)I bought multi-items from same seller, could domestic shipping fee combined?

A)It depends on taobao seller and which kinds of products you purchased, we will try to ask combine shipping for you.

Q)Can I directly contact taobao seller.
A)of course, you can if you want to spend much time to do this, and why you select us :-) .

Q)If for some reason, I want to cancel my order, is it ok?
A)that's ok, but if we have ordered the items from taobao seller, that items fee will be charged and not refundable; for items not ordered, each item will charge 5$ since many works have done for that item, including make invoice, communicate with seller for the item, and so on.

Q)Which products you have helped to purchase?A)Many kinds of. Clothes, Shoes, Toys, Electronics, Computers, CD/DVD, Stamps, Foods, Game Box...Customers are from all over the worlds, US, UK, HK, JP, Korean, CA ...

Q)What time is _NOT_ a good time to place order?

A. Chinese Spring Festival : Chinese new year, all most every one stop work these period.B. Oct 1-- 7Oct : Chinese National Day, all most everyone spend holiday this period.

Q) I want to put the products I like in my own web to sell,and I will only place order with you after someone place orders with me,then you dropship the products for me.However,since all Chinese web site is in Chinese, how can I put all the products with photoes in my own web?including products description ,size specification sheet,etc?Does your company provide the translation service for me ? 
A) If the products details are just written in text format of Chinese language,you can copy and then translate by Google yourself..http://translate.google.com/,If all the products details are written in image format which you can not translate them by google ,then we can help you.As long as you are willing to pay the service cost at USD3.00 per item.